Comments on: Yes, it IS that bad – snow shoveling redux

By: Norman Wriglesworth

Norman Wriglesworth — Fri, 13 Aug 2010 23:49:34 +0000

This is a reply to Jocelyn

I'm sure the guy in IT who processes Starbuck's complaints has a nice program to insert "Your Name Here" in their standard form letter responses that they must receive by the hundreds daily.

A formal letter of wroth is what should have been issued to both the city bylaws and coffee tyrant .
I remember that winter, and several others where roads and sidewalk where totally glazed and impassable by even able bodied folk or automobiles.

At least you did somthing, most would do nothing, and maybe a senior citizen was saved the agony of a broken hip or worse.

N.W.

By: Jocelyn

Jocelyn — Fri, 13 Aug 2010 19:24:45 +0000

Norm,
I did, in fact, complain to Starbucks through their website (the only posted avenue for customer concerns), and received only a standard form letter in response. At that point, I figured that they weren't going to pay me for this unsolicited business-improvement feedback I was giving them, so I declined to continue it further. It's hard to explain how completely impassable the roads were that Christmas, and it just became irrelevant as the snow melted and went away. Hard to get a head office flunkie to pay attention to something when the incident is past tense.

By: Norman Wriglesworth

Norman Wriglesworth — Fri, 13 Aug 2010 00:52:07 +0000

Good for you on giving it to that coffee tyrant that doesn't care about customers safety only profits from their addicted patrons. When you received less then what you expected from the AM you should have escalated your complaint, and if not to the store manager to the regional manager.

I wouldn't stop until someones eyes watered.

N.W.

By: Let it snow … and break out those shovels! | Tenth To The Fraser

Let it snow … and break out those shovels! | Tenth To The Fraser — Sat, 12 Dec 2009 16:30:12 +0000

[...] sidewalks that line your property. Last Christmas, we ranted about the difficulty faced by those in wheelchairs or pushing strollers (and really, anyone at all) to walk our slippery streets when the snow is left [...]

By: John

John — Thu, 01 Jan 2009 19:18:27 +0000

Maybe this will help those with special needs during this weather.(and beyond) The Village Coffee Lounge 705 12th Street has maintained clear dry sidewalks the full length of the block since the first snow flake fell. It has a bus stop directly in front which has also been kept clear by management. The shop serves the best coffee in New West along with fine snacks and other beverages. It has a special needs washroom and free wireless internet. Drop in, they will surely thank you for Bea’n there.

By: TheLeftCoast.ca

TheLeftCoast.ca — Thu, 01 Jan 2009 03:47:48 +0000

i completely understand your plight. there are three people in my family in wheelchairs, in two separate households. the irony of the snowfall is that both their houses have the sidewalks cleared along the street but then there is nowhere to go because nobody else has cleared the snow off the sidewalks in front of their houses leaving my mom and dad blocked in their house (not necessarily healthy for either of them!).

on another note, i was battling the city plows all night long trying to keep the sidewalk clear in front of my house because, much to my chagrin, as they plowed the street they would push it up off the street and bury my just-dug out sidewalk. argh!!